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IDenticard technical support

Keep your ID program running with professional support

  • Knowledgebase for self-service
  • Submit a case or download support materials
  • Connect with a service technician

Welcome to IDenticard’s Technical Support page! Our commitment to service doesn’t stop when our customers make a purchase: we strive to provide industry-leading technical support for ID card printers, photo ID software, access control software and more. Whether you’re having trouble getting your printer to calibrate correctly or need a manual for your photo ID software, we’ve got you covered.

Please use the links below to choose the best support option for you. Should you fail to find what you’re looking for, please don’t hesitate to contact us for direct assistance.

View our Knowledge Base

Click here to browse our articles.

Upload files

Click here to send us your files.

Launch GoToAssist

Click here to connect with us.

For phone support, please dial 1-800-220-8096 (US) or 1-800-387-7031 (Canada).

Learn more about our products and solutions

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